Legal Policies
Effective Date: 11/06/2025
Jurisdiction: Victoria, Australia
Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the Gridprop Concierge™ website, services, and referral platform (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Use of Services
Gridprop Concierge provides an introducer and referral service connecting users with licensed third-party professionals. We do not provide legal, financial, investment, or migration advice. We do not manage client funds or act as real estate agents.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements.
3. Third-Party Relationships
Introductions are made to independent third parties. We are not responsible for their conduct, advice, or outcomes. You agree all decisions made following a referral are your sole responsibility.
4. No Guarantee or Offer
We make no guarantees that referrals will result in services, successful transactions, or returns.
5. Compensation
We may receive compensation when a transaction results from a referral. No upfront fees are charged to users.
6. Intellectual Property
All content, branding, trademarks, and materials are owned by Gridprop Concierge or its licensors and may not be reused without permission.
7. User Conduct
You agree not to misuse the platform or impersonate others. Misuse may result in suspension or termination of access.
8. Limitation of Liability
We are not liable for any direct or indirect loss, damage, or claims arising from your use of the Services or reliance on referred parties.
9. Indemnification
You agree to indemnify and hold harmless Gridprop Concierge from any claims, liabilities, or losses related to your use of the Services or breach of these Terms.
10. Force Majeure
We are not responsible for delays or failures due to events beyond our control (e.g., natural disasters, internet outages, government orders).
11. Termination
We may suspend or terminate your access at any time without notice for violating these Terms.
12. Privacy
Use of our Services is also subject to our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia.
14. Dispute Resolution
Disputes will first be attempted to be resolved informally. If unresolved, they will be subject to the exclusive jurisdiction of courts in Victoria.
15. Changes to Terms
We may update these Terms at any time. Continued use of the Services indicates acceptance of the latest version.
Privacy Policy
Gridprop Concierge is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
1. Information We Collect
We collect:
Name, email, phone, address
Referral and service interests
IP address, device/browser info
Website usage data (via cookies)
2. How We Collect It
We collect information via:
Web forms
Direct contact (email/phone)
Cookies and analytics
3. Purpose of Collection
We use your information to:
Connect you with service providers
Communicate updates
Improve user experience
Comply with legal obligations
4. Disclosure
We may share data with:
Referred third-party professionals (with consent)
Service providers (e.g., cloud, CRM)
Legal authorities (when required)
5. Marketing
You may receive emails from us; you can opt out at any time.
6. Storage & Security
We use secure servers, access controls, and encryption where appropriate. However, no method is 100% secure.
7. Overseas Disclosure
Some data may be stored overseas (e.g., cloud platforms in the U.S., EU, Asia). We ensure they are subject to equivalent privacy standards.
8. Cookies & Analytics
We use cookies for analytics and user behavior tracking. You may disable cookies in your browser settings.
9. Access & Correction
You may request access to or correction of your data by contacting us.
10. Complaints
Privacy complaints can be directed to us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
If you have any questions or concerns about these Terms, please contact us here
12. Policy Updates
This policy may be updated. Check this page for the latest version.
Disclaimer
The information provided on this website and through Gridprop Concierge is for general informational purposes only.
1. No Legal or Financial Advice
Gridprop Concierge is not a licensed financial, legal, or real estate advisor. All referrals and recommendations are general in nature and do not constitute personal, financial, investment, or legal advice.
2. No Professional Relationship
Use of our site or referral services does not create a client-professional relationship between you and Gridprop Concierge.
3. Independent Third Parties
Any services you engage in through a referred third party are between you and that party. We do not control or monitor third-party services and are not responsible for their performance, actions, or omissions.
4. Use at Your Own Risk
You use this website and any referred services at your own risk. We do not warrant that information on the site is accurate, complete, or up to date.
5. Limitation of Liability
To the maximum extent permitted by law, Gridprop Concierge is not liable for any losses or damages resulting from:
Reliance on website content
Decisions made after a referral
Third-party services or advice
If you require legal, financial, or professional advice, please consult a qualified provider.
