Privacy Policy
Effective Date: 11/06/2025
Gridprop Concierge™ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal information directly from you when you use our services or interact with us. This may include:
Identifying information: name, email address, phone number
Contact details: address, state, postcode
Referral-related data: property preferences, location of interest, service needs
Usage data: IP address, device type, browser, interactions with our website
Optional information: responses to surveys, testimonials, or support queries
We do not knowingly collect sensitive information unless explicitly provided and required by law.
2. How We Collect Information
We collect information through:
Our website forms (e.g. referral requests, contact forms)
Direct communications (email, phone, chat)
Cookies and similar technologies
Third-party referral forms (e.g. partner agencies)
You may choose to remain anonymous or use a pseudonym; however, this may limit our ability to provide services.
3. How We Use Your Information
We use your personal information to:
Facilitate introductions to third-party professionals
Communicate with you regarding services or referrals
Improve our platform and user experience
Respond to enquiries and support requests
Comply with legal obligations
We do not sell, rent, or trade your personal data.
4. Disclosure to Third Parties
We may share your information with:
Licensed real estate agents, brokers, and related service providers (with your consent)
IT service providers (e.g., hosting, analytics, CRM tools)
Legal, regulatory, or law enforcement bodies when required by law
Where data is shared with third parties, we ensure they are bound by confidentiality and data protection obligations.
5. Direct Marketing
We may occasionally send marketing emails or service updates. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
We do not use or disclose your personal information for direct marketing without your consent.
6. Storage and Security
We store your personal information securely using industry-standard practices including encryption, access controls, and secure servers.
While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
7. Overseas Disclosure
Some service providers we use (e.g., cloud services) may store data overseas. These providers are typically located in the United States, Europe, or Asia-Pacific and are bound by strict security and privacy obligations.
By using our Services, you consent to such overseas disclosures.
8. Cookies and Analytics
We use cookies and analytics tools (e.g., Google Analytics) to track usage and improve website performance. You can disable cookies in your browser settings, but this may affect site functionality.
9. Access and Correction
You may request access to, or correction of, the personal information we hold about you. Requests can be made by contacting us (see Section 11).
We will respond within a reasonable time, generally within 30 days.
10. Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.
If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
If you have any questions or requests relating to this Privacy Policy, please contact us here
